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At LandingAI, we provide robust tools to process your documents efficiently. For customers with strict data privacy and compliance requirements, we offer the Zero Data Retention (ZDR) option for our (ADE) product. This document provides an overview of what the ZDR option means, its availability, and how to enable it for your organization.

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1.0 What is the Zero Data Retention (ZDR) Option?

When the ZDR option is enabled for your account, your data is processed in real-time without being saved to our systems or any third-party systems. This means:
  • Your documents are processed in-memory and are never stored at rest on LandingAI systems or by our sub-processors.
  • Your data is used exclusively to perform the extraction process you initiate and is immediately and irrevocably discarded after processing is complete.
  • LandingAI does not use your data for training or improving our models when ZDR is active.
This provides the highest level of data privacy and control for your most sensitive documents.

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2.0 Versions of Agentic Document Extraction That Support ZDR

ZDR is available for the following versions of Agentic Document Extraction: Support varies for each version. Read the full descriptions below to understand the extent of support.

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2.1 LandingAI-Hosted ADE (US)

The LandingAI-hosted version of ADE (US) is available here. Users on the Team, Visionary, and Enterprise can enable ZDR directly in the user interface. This version of LandingAI is hosted in the AWS Ohio (us-east-2) region.

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2.1.1 Scope

When ZDR is enabled, our fully managed SaaS offering ensures zero data retention across the entire platform, including all subprocessors. When ZDR is enabled, ZDR is applicable when parsing documents with the agentic-doc library and when calling the ADE API directly. You can also choose to apply ZDR when uploading documents to the Playground.

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2.1.2 Cost

When ZDR is enabled, parsing documents costs 1 extra credit per page. For detailed information on pricing, go to Pricing.

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2.1.3 Enable ZDR

You can enable ZDR in the user interface when upgrading to a Team, Visionary, or Enterprise plan. You can also enable ZDR later by following this process:
  1. Log in to https://va.landing.ai/home.
  2. Go to the Organization Settings page (to navigate there manually, click your profile icon at the bottom left corner of the page and click Organization Settings).
  3. In the Zero Data Retention box, click Turn It On.
  4. A pop-up opens. Carefully read the information so that you understand how ZDR works.
  5. If you want ZDR to also be applied when uploading documents to the Playground, select the Also apply to Playground UI checkbox.
  6. Click Enable Zero Data Retention.
  7. The Zero Data Retention box confirms that ZDR is enabled.
  8. If you need to ensure HIPAA compliance, you must have a Business Associate Agreement (BAA) in place with LandingAI. To initiate the BAA process, submit your request through the form on the Organization Settings page (available after ZDR is enabled).

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2.1.4 Turn Off ZDR

If you have enabled ZDR and later want to turn it off, contact support@landing.ai.

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2.2 LandingAI-Hosted ADE (EU)

The LandingAI-hosted version of ADE (EU) is available here. Users with custom pricing plans can request that ZDR be enabled. This version of LandingAI is hosted in the AWS Ireland (eu-west-1) region.

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2.2.1 Scope

When ZDR is enabled, our fully managed SaaS offering ensures zero data retention across the entire platform, including all subprocessors. When ZDR is enabled, ZDR is applicable when parsing documents with the agentic-doc library and when calling the ADE API directly. Upon request, the LandingAI team can also apply ZDR when uploading documents to the Playground.

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2.2.2 Cost

For more information about ZDR costs when using the LandingAI-hosted version of ADE (EU), contact support@landing.ai.

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2.2.3 Enable or Turn Off ZDR

To enable or turn off ZDR when using the LandingAI-hosted version of ADE (EU), contact support@landing.ai.

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2.3 ADE as a Snowflake Native App

ADE is available as an application in the Snowflake Marketplace. ADE maintains zero data retention when you run Local Processing. In this case, processing occurs directly in your Snowflake account. Cloud Processing uses your account. If you want zero data retention with Cloud Processing, you must first enable ZDR in your account. For information on how to do this, go to 2.1.3 Enable ZDR.

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2.4 ADE Containerized App on Customer’s VPC

ADE can be deployed within your own Virtual Private Cloud (e.g., AWS, Azure, GCP). In this deployment, ADE maintains zero data retention because it is on your VPC. In a VPC deployment, LandingAI is not responsible for zero data retention related to your infrastructure or any subprocessors you integrate (e.g., your own LLM API keys). Your organization is responsible for managing these.

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3.0 Using ZDR for Protected Health Information (PHI), Personally Identifiable Information (PII) & HIPAA Compliance

The ZDR option provides the necessary technical safeguards to support customers processing Protected Health Information (PHI) and Personally Identifiable Information (PII) in compliance with HIPAA. If you are a covered entity and intend to process PHI or PII with our ADE service, you must:
  1. Enable the Zero Data Retention (ZDR) option.
  2. Have a signed Business Associate Agreement (BAA) in place with LandingAI. To initiate the BAA process, submit your request through the form on the Organization Settings page (available after ZDR is enabled).
To learn more about HIPAA compliance, see these resources:
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