> ## Documentation Index
> Fetch the complete documentation index at: https://docs.landing.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & Billing

> Understand ADE plan pricing, how costs are calculated, and how to manage overages and plan changes.

This page covers what the Agentic Document Extraction plans cost and how billing works. To see how many credits each API call consumes, go to [Credit Consumption for ADE Gen2](/dpt3/credit-consumption) or [Credit Consumption for ADE Gen1](/ade/ade-credit-consumption). To see what your organization has already consumed, go to [Monitor Credit Usage](./monitor-usage).

## Pricing

Agentic Document Extraction uses credit-based pricing. On the Explore and Team plans, a credit costs \$0.01 (\$1 buys 100 credits).

Enterprise plans have custom pricing; for details, [contact us](mailto:support@landing.ai).

All users start on our pay-as-you-go **Explore** plan with free credits. After that, you can stay on the Explore plan and buy credits as needed, or upgrade to a **Team** or **Enterprise** plan.

See the full plan details and upgrade in the [app](https://ade.landing.ai/plan).

<Info>
  For EU users: The pricing is the same for both US and EU regions. EU users can see plan details and upgrade in the [EU app](https://ade.eu-west-1.landing.ai/plan). We price in US dollars across all regions. Your payment will be processed in USD using current exchange rates.
</Info>

## How Costs Are Calculated

Every API call and Playground run consumes credits. The cost of a call is the credits it consumes multiplied by the credit price:

* Credits consumed depend on the API and the amount of content processed. For per-API rates, see [Credit Consumption for ADE Gen2](/dpt3/credit-consumption) or [Credit Consumption for ADE Gen1](/ade/ade-credit-consumption).
* Total cost = credits consumed × \$0.01.

## Plans

<table className="pricing-table">
  <thead>
    <tr>
      <th />

      <th>Explore</th>
      <th>Team</th>
      <th>Enterprise</th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td><strong>Cost</strong></td>
      <td>Pay-as-you-go<br />Start with 1000 free credits</td>
      <td>Credit packs start at \$250/mo</td>
      <td>Contact us</td>
    </tr>

    <tr>
      <td><strong>Core Capabilities</strong></td>

      <td />

      <td />

      <td />
    </tr>

    <tr>
      <td>Parsing<br />[view supported file formats](./ade-file-types)</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Intelligent Layout</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Structured Field Extraction</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>List Extraction</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Table Extraction</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Figure Summaries</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Visual Grounding</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Document Splitting</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Multilingual Documents</td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Custom Processing Pipeline</td>

      <td />

      <td />

      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td><strong>Organization Management & Support</strong></td>

      <td />

      <td />

      <td />
    </tr>

    <tr>
      <td>Users</td>
      <td>1</td>
      <td>Unlimited users</td>
      <td>Unlimited users</td>
    </tr>

    <tr>
      <td>Support Level</td>
      <td>Community</td>
      <td>Enhanced</td>
      <td>Dedicated</td>
    </tr>

    <tr>
      <td><strong>Security & Deployment</strong></td>

      <td />

      <td />

      <td />
    </tr>

    <tr>
      <td>Rate Limits<br />[see more details](./ade-rate-limits)</td>
      <td>Base</td>
      <td>Enhanced</td>
      <td>Custom</td>
    </tr>

    <tr>
      <td>Zero Data Retention (ZDR)</td>

      <td />

      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>HIPAA (BAA) (inc. ZDR)</td>

      <td />

      <td><span class="check-icon">✓</span></td>
      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>VPC and On-Prem Deployments</td>

      <td />

      <td />

      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>SLA & Uptime Guarantees</td>

      <td />

      <td />

      <td><span class="check-icon">✓</span></td>
    </tr>

    <tr>
      <td>Single Sign-On (SSO)<br />[see more details](./ade-sso)</td>

      <td />

      <td />

      <td><span class="check-icon">✓</span></td>
    </tr>
  </tbody>
</table>

## Overages

**Explore Plan**

If you're on the **Explore** plan, you can only use the credits you have purchased. If you run out of credits, you can purchase additional credits to continue using Agentic Document Extraction.

**Team Plan (Subscription)**

If you're on a **Team** plan (a subscription plan), you have a pool of extra credits to draw from if you exceed your allocation for a billing cycle. This pool can include:

* **Transferred credits**: Credits from a previous plan that carried over when you upgraded (for example, unused Explore credits).
* **Prepaid credits**: "Pay-As-You-Go" credits purchased in advance. Prepaid credits cost \$0.01 per credit and expire 1 year from the purchase date.

Credits that expire soonest are consumed first. For example, if you have 500 transferred Explore credits expiring in 2 months and 1,000 prepaid credits expiring in 10 months, the transferred credits are consumed first.

To top up your balance automatically instead of buying credits manually, use [Auto Recharge](./auto-recharge).

## Upgrade Team Plans

You can upgrade your Team plan from one tier to another. For example, you can upgrade from the tier that includes 55K credits per month to the tier that includes 110K credits per month.

If you upgrade your Team plan, the changes take effect immediately.

### What to Expect When You Upgrade

**Your current billing cycle ends:**

* Your current billing cycle ends on the upgrade date.

**Your new billing cycle starts:**

* A new billing cycle starts on the upgrade date.
* You are charged for the new plan.
* Your unused credits from the previous plan are transferred to the allocation for the new billing cycle and expire at the end of that cycle. These transferred credits can be transferred again if you upgrade before they expire.

### How to Upgrade Your Plan

1. Log in to [https://ade.landing.ai/home](https://ade.landing.ai/home).
2. Go to the **Plan & Billing** page (to navigate there manually, click your profile icon at the bottom left corner of the page and click **Plan & Billing**).
3. If you're not currently in the correct organization, select your organization from the drop-down menu.
4. Click the **Plan** tab.
5. Click **Manage** > **Change Plan**.
6. Select the plan you want and follow the on-screen prompts.

## Downgrade Team Plans

You can downgrade your Team plan from one tier to another. If you downgrade your Team, the changes take effect at the end of the current billing cycle.

If you have unused credits when you downgrade, those credits do not transfer to your new plan. You have until the end of your current billing cycle to use the remaining credits.

### How to Downgrade Your Plan

1. Log in to [https://ade.landing.ai/home](https://ade.landing.ai/home).
2. Go to the **Plan & Billing** page (to navigate there manually, click your profile icon at the bottom left corner of the page and click **Plan & Billing**).
3. If you're not currently in the correct organization, select your organization from the drop-down menu.
4. Click the **Plan** tab.
5. Click **Manage** > **Change Plan**.
6. Select the plan you want and follow the on-screen prompts.

## Credit Expiration

<table>
  <thead>
    <tr>
      <th>Credit Type</th>
      <th>Expiration</th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>Free credits included in the <strong>Explore</strong> plan</td>
      <td>Expire 90 days after you create your account</td>
    </tr>

    <tr>
      <td>"Pay-As-You-Go" Credits Purchased (includes credits purchased via Auto Recharge)</td>
      <td>Expire 1 year from the purchase date</td>
    </tr>

    <tr>
      <td>Credits allocated as part of a subscription or Enterprise plan</td>
      <td>Credits are allocated at the start of each billing cycle (for subscription plans) or subscription term (for Enterprise plans). Unused credits expire at the end of that period.</td>
    </tr>
  </tbody>
</table>

## FAQs

<Accordion title="How do credits work?">
  Credits are usage units that get consumed each time you process a document. Every document processing task—like parsing or field extraction—uses credits.
</Accordion>

<Accordion title="How much does a credit cost?">
  A credit costs 1¢: \$1 buys 100 credits on the Explore and Team plans, in both the US and EU regions. Enterprise plans have custom pricing; contact us.
</Accordion>

<Accordion title="Can I get a free trial?">
  Yes. When you sign up, you’re automatically on the **Explore** plan, which includes 1000 free credits. These credits are perfect for exploring the ADE document processing capabilities, building prototypes, and testing how ADE integrates with your workflow.
</Accordion>

<Accordion title="What plan is right for me?">
  Each ADE plan is designed to meet the volume and feature needs of a different use case.

  If you’re a solo developer, the **Explore** plan might be best fit for you. But if you’re processing a high number of documents each month and need zero data retention, then the **Team** plan might be better suited for you.
</Accordion>

<Accordion title="What happens to my Explore credits if I subscribe to a plan?">
  If you start on the **Explore** plan and upgrade to another plan, unused **Explore** credits are transferred to your account and are consumed if you go over the allocated credits for your billing cycle.
</Accordion>

<Accordion title="Do I need to put down a credit card to get started?">
  No, you do not need to put down a credit card to get started with ADE! When you sign up, you’re automatically on the **Explore** plan, which includes free credits and doesn’t require upfront payment.
</Accordion>

<Accordion title="How am I billed for API usage?">
  You are billed based on the number of credits consumed by your API requests, regardless of how you interact with ADE. Whether you call the API directly, use one of our libraries, or test in the Playground, all requests count toward your credit usage.
</Accordion>

<Accordion title="Are credits rounded?">
  Yes. Whenever an API operation results in partial credits, the cost is rounded up to the nearest tenth decimal place.

  For example, if a calculation results in 1.67 credits, the cost is rounded up to 1.7 credits.
</Accordion>

<Accordion title="I added money to my account before the credit-based system was implemented. What happens to those funds?">
  If you were on the original “pay-as-you-go plan” and added funds before the credit-based system was implemented, your funds have been converted to credits.

  The conversion is \$0.01 to 1 credit, which ensures that you retain your original pricing of parsing costing \$0.03 per page.

  If you were on an enterprise plan before the credit-based system was implemented, there are no changes to your plan.
</Accordion>

<Accordion title="What counts as a page?">
  Credits are consumed based on the number of pages processed.

  When processing PDFs, a page (regardless of dimensions) is simply a page in the PDF.

  When processing images, each image counts as a page.
</Accordion>

<Accordion title="How is billing managed?">
  All billing is securely processed through Stripe.

  For **Team** plans, you'll be charged at the beginning of each billing cycle and immediately receive your credits for that period.
</Accordion>

<Accordion title="Why was a different card charged than the one I entered?">
  This can happen when you pay with [Stripe Link](https://docs.stripe.com/payments/link), Stripe's digital wallet. Link charges your primary card, which may differ from a card you typed at checkout, and it may charge a backup card if your primary card is declined.

  To guarantee a specific card is used, enter that card directly at checkout instead of using Link.
</Accordion>

<Accordion title="Can I resubscribe?">
  Yes, you can resubscribe to a Team plan when your organization is in "read-only" mode.

  To resubscribe, click the **Re-subscribe** button that displays at the top of the page. Or, resubscribe on the **Plan & Billing** page:

  1. Log in to [https://ade.landing.ai/](https://ade.landing.ai/).
  2. Go to the **Plan & Billing** page (to navigate there manually, click your profile icon at the bottom left corner of the page and click **Plan & Billing**).
  3. If you're not currently in the correct organization, select your organization from the drop-down menu.
  4. Click the **Re-subscribe** button and follow the on-screen prompts.
</Accordion>

<Accordion title="Can I cancel my subscription?">
  Yes, you can cancel your subscription to a Team plan. If you cancel your subscription, the cancellation takes effect at the end of the current billing cycle.

  Once the cancellation is in effect, the organization is in "read-only" mode.

  To cancel a subscription:

  1. Log in to [https://ade.landing.ai/](https://ade.landing.ai/).
  2. Go to the **Plan & Billing** page (to navigate there manually, click your profile icon at the bottom left corner of the page and click **Plan & Billing**).
  3. If you're not currently in the correct organization, select your organization from the drop-down menu.
  4. Go to **Manage** > **Cancel Subscription** and follow the on-screen prompts.
</Accordion>

<Accordion title="How do I update my billing information?">
  If you are on a Team plan, you can update your billing information, including your credit card and billing address, directly in the user interface.

  To do this:

  1. Log in to [https://ade.landing.ai/](https://ade.landing.ai/).
  2. Go to the **Plan & Billing** page (to navigate there manually, click your profile icon at the bottom left corner of the page and click **Plan & Billing**).
  3. If you're not currently in the correct organization, select your organization from the drop-down menu.
  4. Click the **Billing** tab.
  5. To update your credit card information, click **Update Card**. Update your information in the pop-up window and click **Save card**.
       <img src="https://mintcdn.com/landingaitest/9PL6QctkQhoItuA6/images/ade-update-card.png?fit=max&auto=format&n=9PL6QctkQhoItuA6&q=85&s=edb909a96697361b360428cbdc3e057e" alt="Update Card" width="2090" height="960" data-path="images/ade-update-card.png" />
  6. To update your billing address, click **Manage**. This opens your billing information in Stripe.
       <img src="https://mintcdn.com/landingaitest/-8scdGqjs7RndAys/images/ade-manage-billing-1.png?fit=max&auto=format&n=-8scdGqjs7RndAys&q=85&s=c871be2f2c8425004d7e405aa0339c66" alt="Manage Billing" width="2090" height="960" data-path="images/ade-manage-billing-1.png" />
  7. Click **Update Information**. Update your billing information and click **Save**.
       <img src="https://mintcdn.com/landingaitest/-8scdGqjs7RndAys/images/ade-manage-billing-2.png?fit=max&auto=format&n=-8scdGqjs7RndAys&q=85&s=ce298ed35aafe44db58147e86fd806d0" alt="Update Billing Information" width="1768" height="1296" data-path="images/ade-manage-billing-2.png" />

  <Info>If you are on an Enterprise plan and need to update your payment information or billing address, contact [support@landing.ai](mailto:support@landing.ai).</Info>
</Accordion>

<Accordion title="Do you collect sales tax, VAT, or GST?">
  No. LandingAI does not collect or remit sales tax, VAT, or GST on invoices for Agentic Document Extraction. Our invoices are issued by a U.S. entity. If your local laws require tax on digital services, you are responsible for assessing, reporting, and paying any such taxes to your local authority (including reverse-charge where applicable).

  If you have questions about your obligations, please consult your tax advisor or local tax authority.
</Accordion>

<Accordion title="Can you add our VAT/GST ID to the invoice?">
  Not at this time. We do not display customer tax IDs on invoices.
</Accordion>

<Accordion title="Why isn’t VAT/GST shown on our invoice?">
  LandingAI is not currently registered to collect VAT/GST. Prices are quoted exclusive of taxes, and customers remain responsible for any taxes due locally (e.g., under reverse-charge rules).
</Accordion>

<Accordion title="Can you add or edit information on an invoice after it’s issued?">
  No. For compliance and audit integrity, issued invoices cannot be modified or reissued. Please make sure your billing profile is correct before your next invoice is created.
</Accordion>

<Accordion title="My plan isn’t listed on this page. Where can I find information about it?">
  Pricing plans change over time. This page documents only currently available plans. If you are on a plan that is no longer offered, you remain on your current plan. For questions, contact [support@landing.ai](mailto:support@landing.ai).
</Accordion>